1. About these terms
These terms govern the services provided by Vouchbee Solutions (Private) Limited, a company incorporated in Pakistan (SECP CUIN 0345569, NTN J453472), with its registered office at Office 26, 3rd Floor, Silver City Plaza, G-11 Markaz, Islamabad ("Vouchbee", "we", "us") to the business that engages us (the "Client"). They apply together with the Quote. If a signed agreement or the Quote conflicts with these terms, the signed agreement or Quote prevails.
2. Definitions
- "Client Data" means all content, product information, customer, supplier and employee information and other data the Client provides or that is generated for the Client through the Services;
- "Platform" means the software, systems and tools Vouchbee uses to provide the Services, including the payments engine;
- "Quote" means the proposal, order form or statement of work agreed between Vouchbee and the Client describing the Services, fees and timelines;
- "Services" means the web store, order management, warehouse management, delivery, payments engine and related services described in the Quote.
3. Eligibility and onboarding
We work only with registered businesses that complete our verification. The Client must provide accurate registration, ownership and authorised-person information and keep it up to date.
We do not provide Services to businesses in prohibited categories under Pakistani law, non-governmental or non-profit organisations, or other sectors we assess as high-risk. We may decline any application, and may suspend Services if we learn that a Client falls in these categories.
4. Our services
We provide the Services described in the Quote with reasonable skill and care. Changes to scope are agreed in writing and may change fees and timelines. We may improve or update the Platform, provided this does not materially reduce the Services the Client has paid for.
5. Client responsibilities
- sell only lawful products and hold any licences its business requires;
- comply with consumer protection, tax and other laws that apply to its store;
- publish its own privacy notice and terms of sale to its customers;
- own or have rights to all content it provides;
- keep user credentials secure and promptly remove access for users who leave;
- review and approve payment batches, payee details and other instructions before they are released.
6. Payments engine
The payments engine helps the Client manage, approve, track and reconcile incoming and outgoing payments. Where it works with banks or other licensed financial institutions, those institutions' terms also apply to the transactions they carry out. Vouchbee is not responsible for delays, refusals or errors caused by those institutions or by incorrect instructions approved by the Client.
7. Fees and payment
Fees are set out in the Quote. Unless the Quote says otherwise, invoices are payable within 15 days. Fees exclude applicable taxes, including sales tax on services, which are added to invoices. If an invoice is overdue by more than 30 days, we may suspend Services after giving 7 days' written notice.
8. Intellectual property
The Client owns its Client Data, brand and content. Vouchbee owns the Platform and its pre-existing tools, and grants the Client a right to use them for the duration of the Services. Ownership of custom work, such as a store design, is set out in the Quote; if the Quote is silent, it passes to the Client once paid for in full.
9. Data protection and confidentiality
We handle personal information within Client Data on the Client's instructions and as described in our privacy notice. Each party keeps the other's confidential information secret and uses it only for the Services, except where disclosure is required by law.
10. Support and service levels
We respond to support requests and complaints within 48 hours. Specific service levels, maintenance windows and support hours are set out in the Quote. Planned maintenance is notified in advance wherever possible.
11. Warranties
Each party confirms it has authority to enter into these terms. Except as stated in these terms or the Quote, the Services are provided without other warranties, and we do not guarantee that the Platform will be uninterrupted or error-free.
12. Limitation of liability
Neither party is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill. Vouchbee's total liability arising from the Services in any 12-month period is limited to the fees paid by the Client in that period. These limits do not apply to fraud, wilful misconduct or liability that cannot be limited by law.
13. Indemnity
The Client will indemnify Vouchbee against claims arising from the Client's products, content, business activities or breach of law.
14. Suspension and termination
Either party may end the Services on 30 days' written notice, subject to any minimum term in the Quote. Either party may end them immediately if the other commits a serious breach that is not fixed within 15 days of notice. We may suspend Services immediately where we reasonably suspect unlawful activity. After termination, we will make Client Data available for export for 30 days and then delete it, except where the law requires us to keep it.
15. Complaints and disputes
Complaints can be sent to connect@vouchbee.com or +92 345 3090064 and will be answered within 48 hours. If a dispute is not resolved within 30 days, it will be referred to arbitration in Islamabad under the Arbitration Act 1940, in English, before a sole arbitrator agreed by the parties. Either party may seek urgent interim relief from the courts at Islamabad.
16. Governing law
These terms are governed by the laws of the Islamic Republic of Pakistan.
17. Use of this website
Content on www.vouchbee.com is for general information and may change without notice. You may not misuse the website, attempt unauthorised access, or copy its content for commercial use without our permission.
18. General
These terms and the Quote are the entire agreement between the parties about the Services. Neither party is liable for delays caused by events beyond its reasonable control. The Client may not assign its rights without our consent. Notices must be in writing to the addresses in the Quote, or to connect@vouchbee.com and our registered office. We may update these terms on 30 days' notice to Clients.