1. Who we are
This notice explains how Vouchbee Solutions (Private) Limited, a company incorporated in Pakistan (SECP CUIN 0345569, NTN J453472), with its registered office at Office 26, 3rd Floor, Silver City Plaza, G-11 Markaz, Islamabad ("Vouchbee", "we", "us") collects and uses personal information. You can contact us at connect@vouchbee.com or +92 345 3090064.
2. Who this notice covers
This notice applies to:
- visitors to www.vouchbee.com;
- people who enquire about our services;
- our clients' owners, directors and authorised users;
- people whose information we handle while running our clients' stores, such as their customers, suppliers and employees.
3. Our two roles
For our own website, enquiries and client relationships, we decide how personal information is used.
When we run a client's store, orders, warehouse, delivery or payments, we handle personal information on that client's behalf and on its instructions. The client's own privacy notice applies to that information, and the client is responsible for telling its customers, suppliers and staff how their information is used. If you are a customer of a store we run, please contact that store first.
4. Information we collect
- Contact and business details: name, business name, email, phone number and the details you send through our forms.
- Onboarding information: company registration documents and identity details of owners, directors and authorised persons, used to verify the businesses we work with.
- Account and usage information: user names, roles, activity logs and settings in our platform.
- Store operations information: customer names, delivery addresses, phone numbers and order history processed for our clients.
- Supplier and payroll information: names, contact details, bank account details and payment records our clients enter to manage payments.
- Technical information: IP address, browser and device type, and cookie data from visits to our website.
5. How we use it
- to provide, maintain and support our services under our agreements with clients;
- to verify the businesses we onboard and keep the records the law requires;
- to keep our platform secure and to detect and prevent fraud or misuse;
- to respond to enquiries, complaints and requests;
- to send service updates and, where you have agreed, news about our services. You can opt out of marketing at any time.
We do not sell personal information.
6. Who we share it with
- service providers that help us operate, such as hosting, email, SMS and courier companies, under confidentiality obligations;
- banks and other licensed financial institutions, when a client uses payment features;
- professional advisers such as auditors and lawyers;
- government authorities and regulators, when the law requires it.
7. Storage outside Pakistan
Some of our service providers may store information outside Pakistan. Where they do, we choose providers with recognised security standards and bind them to protect the information.
8. How long we keep it
We keep personal information only as long as needed for the purposes above. Business and financial records are kept for the periods required under Pakistani corporate and tax law. When information is no longer needed, we delete or anonymise it.
9. Security
We protect information with encryption in transit and at rest, role-based access, audit logs, regular backups and periodic independent security testing. No system is completely secure, so we will tell affected clients promptly if we become aware of a breach involving their information.
10. Your choices
You can ask us to show you the information we hold about you, correct it, delete it, or stop using it for marketing. Email connect@vouchbee.com. We will acknowledge your request within 48 hours and aim to complete it within 30 days. Where we hold the information for a client, we will pass your request to that client.
11. Cookies
Our website uses cookies that are needed for it to work, and analytics cookies that help us understand how it is used. You can block or delete cookies in your browser settings; some features may then not work.
12. Children
Our services are for businesses and are not directed at anyone under 18.
13. Applicable law
This notice is governed by the laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 and the Electronic Transactions Ordinance 2002. Pakistan does not yet have a comprehensive personal data protection law in force. We follow recognised international privacy principles and will update this notice when such a law takes effect.
14. Changes to this notice
We may update this notice from time to time. The effective date at the top shows when it last changed. Significant changes will be notified to clients by email.