Security & standards

Built to protect your business and your customers.

How we secure your data, who we work with, and how to reach us if something goes wrong.

Security and data protection

Encryption

Data is encrypted in transit and at rest; bank connections use mutually authenticated channels.

No banking passwords

We never ask for or store your internet-banking login.

Access control

Role-based permissions, approvals and a full audit log of who changed what.

Data minimisation

We collect only what a service needs and do not share client data with other companies.

Independent testing

Periodic third-party vulnerability assessment and penetration testing.

Continuity

Backups, incident response procedures and a fallback to your bank's own channels.

Who we work with

We verify every client before we build for them, and we decline businesses we cannot stand behind.

Each client is checked for registration, ownership, authorised persons and the nature of its business, and screened against applicable sanctions lists.

We do not onboard businesses in prohibited categories under Pakistani law, non-governmental and non-profit organisations, or other sectors we assess as high-risk, such as gambling and betting, weapons, adult content and unlicensed financial services.

Privacy notice

What personal data we process for clients and their customers, why, how long we keep it and how to make a request.

Read the privacy notice

Terms of service

The terms that govern our services, including scope, data ownership and service levels.

Read the terms of service

Complaints

Email connect@vouchbee.com or call +92 345 3090064. We respond to every complaint within 48 hours and keep you updated until it is resolved.